Terms to Learn

This chapter and the Glossary at the end of the text contain definitions of the following important terms:

1. appraisal costs
2. average waiting time
3. bottleneck
4. cause-and-effect diagram
5. conformance quality
6. control chart
7. costs of quality (COQ)
8. customer-response time
9. design quality
10. external failure costs
11. internal failure costs
12. manufacturing cycle efficiency (MCE)
13. manufacturing cycle time
14. manufacturing lead time
15. on-time performance
16. Pareto diagram
17. prevention costs
18. quality
19. time driver