Terms to Learn

This chapter and the Glossary at the end of the text contain definitions of the following important terms:

1. balanced scorecard
2. cost leadership
3. downsizing
4. growth component
5. partial productivity
6. price-recovery component
7. product differentiation
8. productivity
9. productivity component
10. rightsizing
11. strategy map
12. total factor productivity (TFP)
13. unused capacity